Terms of Service

Welcome to Tuck In Healthy Pet Food & Animal Natural Health Supplies! We are dedicated to providing you with the best natural and healthy pet food products. Please take a moment to read through our Terms of Service to ensure a smooth and enjoyable shopping experience.

1. Product Information: Our store specializes in selling high-quality, natural pet food products, nutritional supplements, and enrichment items.  The majority of our pet foods and treats are New Zealand made.  If you have any questions on the manufacturing location or ingredients/supplies used in any of our products, please contact us and we can provide you with all the info you need to make your pet purchase decisions. 

2. Ordering and Payment: To place an order, simply browse through our selection of top-selling products and add them to your cart. We accept various payment methods, including credit cards and bank transfer. Rest assured that your payment information is secure and protected.

3. Shipping and Delivery: We offer fast and reliable shipping to customers in New Zealand. Your order will be carefully packaged and dispatched within 1 business day after payment confirmation. Please note that shipping times may vary depending on your location.

4. Returns and Refunds: We take pride in the quality of our products. If you are not completely satisfied with your purchase, please contact our customer service team within 30 days of receiving your order. We will gladly assist you with returns and refunds, subject to our return policy.

5. Privacy and Security: At Tuck In - Animal Natural Health, we value your privacy and take all necessary measures to protect your personal information. We will never share or sell your data to third parties. For more details, please refer to our Privacy Policy.

6. Customer Support: Our dedicated customer support team is here to assist you with any questions or concerns you may have. Please feel free to reach out to us via email or phone, and we will respond promptly to provide the assistance you need.

7. Intellectual Property: All content on our website, including product descriptions, images, and logos, are the property of Tuck In or are used with permission from our suppliers and brand owners. Any unauthorized use or reproduction of our intellectual property is strictly prohibited.

8. Governing Law: These Terms of Service shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

Thank you for choosing Tuck In Healthy Pet Food & Animal Natural Health Supplies. We appreciate your trust in our products and services. If you have any further questions or need assistance, please don't hesitate to contact us. Happy shopping!