Shipping Policy

At Tuck In Healthy Pet Food & Animal Natural Health Supplies, we are committed to providing a seamless and reliable shipping experience for our customers in New Zealand. We understand the importance of receiving your pet's natural and nutritious food in a timely manner, so we have outlined our shipping policy below to ensure transparency and clarity.

Shipping within New Zealand

We offer shipping services exclusively within New Zealand for our non-frozen food and pet supplies. Whether you reside in the bustling city or the tranquil countryside, we will deliver our high-quality pet food right to your doorstep.

Frozen Food & Mighty Mix Products 

We do not currently deliver frozen food - this is Click & Collect or pickup in store only.  Mighty Mix products (excluding frozen ranges) can be shipped to Northland only - this is a limitation of the Mighty Mix brand and we are unable to deliver outside this area. 

Shipping Methods

To ensure the freshness and quality of our products, we utilize trusted and efficient shipping methods. Our dedicated team carefully packages your orders to maintain the integrity of the natural ingredients. We work with reliable courier services to deliver your pet's food in a safe and timely manner.

Shipping Time

We understand that your pet's health is a top priority, which is why we strive to process and ship your orders as quickly as possible. Once your order is placed, please allow 1-2 business days for processing. The estimated shipping time within New Zealand is typically 2-5 business days, depending on your location.

Shipping Costs

At Tuck In, we believe in providing transparent pricing.

Shipping costs for North Island deliveries are:

  • FREE for orders over $89
  • For orders under $89 - $12.90

Shipping costs for South Island deliveries are:

  • Calculated based on the weight and size of your order: up to 10kg - $18.90, 10-20kg - $28.90

The shipping fee will be displayed at the checkout before you finalize your purchase.

Order Tracking

We want to keep you informed every step of the way. Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your delivery and know exactly when to expect your pet's nutritious food.

Customer Support

We value our customers and their satisfaction is our top priority. If you have any questions or concerns regarding your order or the shipping process, our friendly customer support team is here to assist you. You can reach out to us via email or phone, and we will be more than happy to help.

Thank you for choosing Tuck In Healthy Pet Foods. We are dedicated to providing your furry friends with the highest quality natural pet food, delivered right to your doorstep in New Zealand.