At Tuck In Healthy Pet Food & Animal Natural Health Supplies, we understand that sometimes things don't work out as planned. That's why we have a straightforward and customer-friendly return policy in place to ensure your satisfaction.
1. 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all our products. If you are not completely satisfied with your purchase, you can return it within 30 days of receiving it for a full refund. No questions asked!
2. Product Condition: To be eligible for a refund, the product must be in its original condition, unopened, and unused. Please ensure that all packaging, tags, and labels are intact.
3. Return Process: To initiate a return, simply contact our customer support team within 30 days of receiving your order. They will guide you through the process and provide you with a return authorization number.
4. Return Shipping: The cost of return shipping will be the responsibility of the customer, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure that the returned item reaches us safely.
5. Refund Process: Once we receive the returned item and verify its condition, we will process your refund. Please allow up to 7 business days for the refund to be credited back to your original payment method.
6. Exchanges: Unfortunately, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
7. Non-Returnable Items: For health and safety reasons, certain items such as opened food products and perishable items (including frozen food) cannot be returned. Please refer to our product descriptions or contact our customer support team for more information.
8. New Zealand Consumer Law: Our return policy is in accordance with the New Zealand Consumer Law. Your statutory rights as a consumer are not affected.
If you have any questions or need further assistance regarding our return policy, please don't hesitate to reach out to our friendly customer support team. We are here to help!